Refund Policy

1. Free trial

New accounts may begin with a 7-day free trial. During the trial you have full access to evaluate the Service at no charge. You will not be charged if you cancel before the trial ends.

This trial period is your opportunity to decide whether the Service is right for you.

2. Subscription charges are non-refundable

Because we offer a free trial that lets you evaluate the Service before paying, subscription fees are non-refundable once charged.

When your trial converts to a paid subscription, or when a subscription renews, the amount charged for that billing period is not refundable.

3. Cancelling stops future charges

You may cancel your subscription at any time. Cancelling stops all future charges. You will continue to have access until the end of the billing period you have already paid for, after which the subscription will not renew. See our Cancellation Policy for details.

4. Adding students mid-cycle

If you add a Student during a billing period, any charge for that addition is likewise non-refundable, and that Student is included in your subscription for the remainder of the period.

5. Billing errors and exceptional cases

If you believe you have been charged in error (for example, a duplicate charge or a charge after a valid cancellation), contact us at support@3rootsacademy.com and we will investigate. Where we determine a charge was made in error, we will correct it.

We may also, at our sole discretion, grant a refund in exceptional circumstances, but this is not guaranteed and does not change the general policy above.

6. How to request

For any billing question or a refund request in the cases described above, contact support@3rootsacademy.com with your account email and details of the charge. We aim to respond within 2 business days.

7. Contact

support@3rootsacademy.com · AL BOD AL AKHER LLISTSHARAT CO (trading as 3rootsacademy), National ID 200207908, Jabal Amman, First Circle, Zahran, Amman, Jordan.